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FAQ

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We may refuse you access to your safe deposit box if there is a suspicion of a breach in security. This includes being under duress, accompanied by a suspicious individual, accompanied by an unauthorised individual or any other reasonable grounds.
The safe deposit box will not be accessible by anyone other than individuals who have been authorised by the original box owner. If there are no other users, the box will be transferred to the legally-appointed individual.
If you wish to access your box outside of operational hours, you will need to pay a $150 service fee. Please note that as our box users and demands increase, Imperial Vaults will increase its operational hours.
Have no worry. Imperial Vaults is here to give everyone in Auckland a peace of mind over their precious and treasured belongings. At Imperial Vaults, our bespoke security service is tailor-made to suit your individual needs. Imperial Vaults utilizes the only vein/palm scanner in Australasia, dual key system and 24/7 CCTV remote monitoring at its steel fortress facility in centrally-located Mount Roskill. A wide variety of eight different box sizes and affordable pricing ensure that everyone will find their needs satisfied easily. There is simply no place better to safely secure your possessions. If you're interested to find out more, contact us at admin@imperialvaults.co.nz or book a free facility tour in person now.
We will never volunteer any information to anyone. Only the box owner and authorised users will have access to the locker. However, if the New Zealand Government, Police, or the Court serves us with a warrant requiring inspection of the box, we may contact you to open the locker or break the locker should you refuse to comply.
As the box owner, you may nominate up to three box users for your safe deposit locker. Each user will need to be verified in person, undergo palm-scanning registration and provide supporting documents requested to be able to access the safe deposit box.
Each box has unique safe deposit keys and cannot be copied. In the instance you lose one or both your keys, you will forfeit any key bond and will be charged the balance for replacing the locks on your safe deposit box.
Imperial Vaults is a secure facility that will keep your prized objects safe. Safe deposit lockers prevent the loss of these objects from theft, fire, or even water damage. You can keep anything in your safe deposit locker with the exception of firearms, perishable goods, anything inflammable, corrosive, explosive, dangerous or anything else deemed offensive.
Imperial Vaults is a private organisation that runs the hire and purchase of safe deposit boxes. It was founded in 2016 and it quickly became the most modern, secure, and trustworthy safe deposit facility in New Zealand. Utilizing the only vein/palm scanner in Australasia, dual key system and 24/7 CCTV remote monitoring at its steel fortress facility in centrally-located Mount Roskill, Imperial Vaults offers an irresistible security for those who seek to have a peace of mind over their precious and treasured belongings. A wide variety of eight different box sizes and affordable pricing ensure that everyone will find their needs satisfied easily. If you're interested to find out more, contact us at admin@imperialvaults.co.nz or book a free facility tour in person now.
All safe deposit boxes come with complementary $5,000 liability cover with additional cover available to purchase on request. Please see our policy upon sign up for more details or contact admin@imperialvaults.co.nz.
To open a locker at Imperial Vaults, we require a valid passport copy as well as a proof of address, preferably a bank statement or a bank letter. Alternatively, you could also provide utility bills no later than three months old. You would also need to spend approximately 30 minutes to complete palm-scanning registration and to review our rules of conduct for operating your safety deposit locker.
We allow up to 3 users per each safe deposit box provided they have been given authorisation by the safe deposit box owner. The requirements for each user are to provide a passport copy, a proof of address and authorisation by the box user upon registration.
We have CCTV for all areas around Imperial Vaults. This includes the vault, lobby/reception as well as the onsite car-parks. The readily available car-parks are also equipped with bright lights for the evening on top of CCTV monitoring.  Our premises are also remotely monitored 24/7.